With an estimated 30% implementation failure rate, the EHR rollout gone wrong is not uncommon and most providers have heard their fair share of implementation horror stories, but there is hope. For agencies looking to avoid or escape the slippery slope of implementation failure, there are five signs to watch for.
1. Always Playing Catch-Up
Lack of internal preparation has been the downfall of many a provider, leaving agencies in a constant race to catch-up. To address this common misstep, providers should clearly document and determine ALL workflows, and define ALL staff roles responsible for data entry and system management. Equally beneficial is an internal or external committee to handle, track and be responsible for data migration. An effective EHR provider will offer guidance during this process.
2. Lack of Staff Buy-In
To achieve staff buy-in, providers should identify internal champions to help promote the implementation and importance of the new EHR. Providers should also create a leadership committee comprised of members from all stakeholder groups to oversee the implementation. Lastly, offering a reliable platform (meetings, group calls, etc.) for stakeholders to share system experiences is the best way to prevent current concerns from becoming future issues.
3. Severe Training Obstacles
Agencies can improve training efficiency by tracking the progress of all trainees to ensure that staff do not fall behind and stay behind. To boost trainee attendance, providers should consider incentivizing participation and make sure that staff is well educated on the importance of the new EHR and its effect on their day-to-day. However, to have the greatest impact on training success, providers should select an EHR with comprehensive, organized and engaging training capabilities.
4. Lack of System Functionality
Disappointing system functionality is a common issue for providers who do not select an EHR that was specifically designed for behavioral health and human services providers. These issues are also caused by EHRs that do not offer critical interfaces making the use of multiple systems necessary, which results in double work and time wasted. To prevent EHR regret due to inefficient functionality, providers should select an EHR that offers a detailed product roadmap with a clear vision of future functionality and interface integration. This will ensure that your EHR grows with you instead of becoming outdated.
5. Bloated Timelines
Never ending implementations have long plagued providers, with many spending years in an implementation, far beyond originally promised timelines. In order to avoid the endless implementation, providers should select an EHR with a reputation for comprehensive, flexible and fast implementations.
As the industry leader, Qualifacts is:
- The gold standard in EHR implementations for behavioral health and human services
- The implementation leader with the industry’s fastest implementations averaging only 6 months
- Synonymous with best-in-class training offering comprehensive and engaging sessions, access to some of the industry’s top trainers and training plans tailored to your agency
- The EHR of choice for providers seeking a solution with product roadmap transparency and a reputation for responsiveness to meet behavioral health and human services provider needs
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